My order is completed but I didn't receive the unlock instruction over 12 hours.

The email that you provided when placing your order might not be working.  Please use another one to contact us.

I get a missing file error.

Please download and run this http://www.expstudio.com/download/fix.exe

I get an error message when trying to convert from a wma format to other formats.

The wma file you are trying to convert is protected with a digital license. The key to open this license resides on the PC which originally recorded this file from CD.

All ripped songs were corrupted and would not play.

-Clean your media

-Lower ripping speed.

-Use Jitter Correction

The program worked fine before but not now.
Try to reinstall it. If it doesn't solve the problem, please email to support@expstudio.com

Burn-proof

Enables Burn-Proof mode for buffer under-run free recording. If the drive supports this capability, it will be almost impossible to write a bad disc.

Does your File Converter support mpga audio format and how do I convert it to mp3?

No. but you can do this trick, rename *.mpga to *.mp3, convert it to *.wav then convert *.wav back to *.mp3.

Ogg format

For more info about this new format, please visit http://www.ogg-vorbis.com

If you have any questions or comments please contact us. We will respond to all emails within 24 hours.