My order is completed but I didn't receive
the unlock instruction over 12 hours.
The email that you provided when placing
your order might not be working. Please
use another one to contact us.
I get a missing file error.
Please download and run this
I get an error message when trying to
convert from a wma format to other
The wma file you are trying to convert is
protected with a digital license. The key
to open this license resides on the PC
which originally recorded this file from
All ripped songs were corrupted and would
-Lower ripping speed.
-Use Jitter Correction
worked fine before but not now.
Try to reinstall it. If it doesn't solve
the problem, please email to firstname.lastname@example.org
Enables Burn-Proof mode for buffer
under-run free recording. If the drive
supports this capability, it will be
almost impossible to write a bad disc.
Does your File Converter support mpga
audio format and how do I convert it to
No. but you can do this trick, rename *.mpga
to *.mp3, convert it to *.wav then convert
*.wav back to *.mp3.
For more info about
this new format, please visit
If you have any
questions or comments please
We will respond to all emails within 24